Contact us
At mizamor, we are dedicated to providing reliable support throughout your shopping journey. Whether you have questions about our products, need assistance with an order, or require after-sales support, our customer service team is ready to help.
How We Can Help
You are welcome to contact us for assistance with the following matters:
Product Questions
Need more information before purchasing? We can help with product specifications, materials, sizes, features, and product suitability.
Order Assistance
Contact us for support with:
- Order tracking updates
- Shipping status inquiries
- Payment completed but order confirmation not received
- Other order-related concerns
After-Sales Support
Our team can assist with:
- Damaged products
- Incorrect or missing items
- Return or exchange requests
- Other after-sales issues
Feedback and Suggestions
We value your opinions. Feel free to share your feedback regarding our products, website experience, and service improvements.
Customer Service Contact
Email: service@mizamor.com
Response Time Commitment
We aim to provide efficient and professional customer support.
- Emails received during weekdays from 9:00 AM to 18:00 PM will receive a response within 2 hours.
- Emails received outside business hours, including weekends and holidays, will be handled as a priority and answered by 9:30 AM on the next business day.
Tips for Faster Assistance
To help us resolve your request more efficiently, please include the following information in your email subject line:
Inquiry Type + Order Number
Example:
Order Support - #P2025XXXX
Follow-Up Support
If your concern has not been resolved within 24 hours after your first message, please send us a follow-up email. We will review your request and escalate it to ensure it receives the appropriate attention.
Thank you for choosing mizamor. We appreciate your trust and are always here to support your shopping experience.
Company：Hong Kong Brinova Trading Limited
Address:RM26 2/F, NO.118, WAI YIP STREET, KWUN TONG, HONG KONG