Service policy
Terms of Service
1. Acceptance of Terms
By accessing or using mizamor.com, operated by mizamor ("we," "us," or "our"), you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these terms carefully before using our website or placing an order.
2. Eligibility and Services
You must be at least 18 years old to use our platform for purchasing general merchandise.
Our services include product ordering, order processing, delivery arrangements, and after-sales customer support. You are responsible for providing accurate, complete, and up-to-date account information and shipping details.
3. Account Security
If you create an account with mizamor, you are responsible for maintaining the confidentiality of your account information and for all activities performed through your account.
If you become aware of any unauthorized access or suspicious activity, please notify us immediately at:
4. Orders and Payments
An order becomes confirmed after successful payment completion.
We will send order confirmation details within 72 hours. We reserve the right to cancel orders due to inventory shortages, system errors, pricing mistakes, or other unforeseen issues. If an order is cancelled, a full refund will be provided where applicable.
Product descriptions, specifications, and availability may change from time to time. If you require additional information before purchasing, please contact us for clarification.
5. User Responsibilities
By using our website, you agree that you will:
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Request after-sales assistance according to our Refund Policy.
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Have the option to unsubscribe from marketing communications.
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Use our website only for lawful purposes.
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Avoid submitting illegal content or engaging in fraudulent activities.
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Return products in their original and resalable condition when requesting a return.
Any misuse of the website, unauthorized activities, or order manipulation may result in account restrictions or cancellation of related orders.
6. Our Rights and Responsibilities
We reserve the right to modify or update these Terms at any time. Changes will become effective 7 days after being posted on our website.
We may suspend accounts, restrict access, or cancel orders if users violate these Terms.
We are committed to maintaining website security, providing accurate product information, and delivering responsive customer support through:
7. Intellectual Property and Liability
All website content, including text, images, designs, graphics, and other materials, is owned by mizamor or used with proper authorization. Unauthorized copying, reproduction, or use of any website content is prohibited.
We are not responsible for service interruptions, delays, or losses caused by circumstances beyond our reasonable control, third-party services, or damages resulting from improper use of products.
8. Governing Law
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the laws of Hong Kong.