Refund policy
Refund & Return Policy
At mizamor, customer satisfaction is our priority. We want every shopping experience to be simple, reliable, and enjoyable. If you are not fully satisfied with your purchase, we provide a clear return and refund process to help resolve your concerns.
Please review the following policy before submitting a return request.
1. Return Request Timeline
You may request a return within 30 calendar days after your order has been delivered.
Any return request submitted after this 30-day period will generally not be accepted, unless otherwise required by applicable consumer protection regulations.
2. Product Return Requirements
To be accepted for return, products must meet all of the following conditions:
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Items must be unused, unopened, and maintained in their original condition.
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Original packaging, labels, accessories, and included components must be complete.
If you receive a product that is:
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Defective
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Damaged during delivery
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Incorrectly shipped
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Significantly different from the product description
mizamor will provide a full refund or replacement option and cover the related return shipping costs.
For returns caused by personal preference, ordering mistakes, or changes of mind, products must remain unopened and suitable for resale.
The following products cannot be returned for personal reasons:
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Headphones or earbuds with opened packaging due to hygiene considerations.
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Screen protectors, charging cables, and similar accessories after opening.
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Smart wearable products that have been activated, paired, or configured.
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Products marked as non-returnable on the product listing page.
3. Return Shipping Policy
The responsibility for return shipping fees depends on the reason for the return.
Quality-Related Returns
For returns caused by product defects, shipping damage, incorrect items, or major product discrepancies:
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mizamor will provide a prepaid return shipping label.
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Customers will not be charged return shipping fees.
Customer Preference Returns
For returns related to personal reasons or change of mind:
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Customers are responsible for return shipping costs.
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Original shipping charges from the initial order are not refundable.
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Products must be returned unopened and in their original resaleable condition.
Products submitted after the 30-day return period are generally not eligible for return. However, defective items may still qualify for manufacturer warranty support, including repair or replacement services.
4. Return Application Process
To request a return, please contact our customer service team:
Email: service@mizamor.com
Please use the following email subject format:
Return Request – Order # [Your Order Number]
For faster assistance, include the following details:
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Order number
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Product name and quantity
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Reason for return
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Supporting photos or videos (required for damaged or defective products)
Our support team will review your request and respond within 2 business days with further instructions. For eligible product-related issues, we will provide a prepaid return label.
5. Refund Procedure
After the returned product arrives and passes inspection, we will send a confirmation regarding your refund status.
Approved refunds will be returned to the original payment method, including credit cards or PayPal, within 5-10 business days. Processing times may vary depending on your bank or payment provider.
You do not need to submit additional payment information, as refunds are always completed through the original transaction method.
A partial refund may be issued if the returned product:
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Has missing accessories or components
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Contains damaged packaging
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Shows signs of use beyond opening the package
6. Special Cases and Additional Information
Some products covered by manufacturer warranties, including smart devices with a one-year warranty, may require warranty service after the standard 30-day return period.
For items damaged during transportation, please contact us within 7 days after delivery. We recommend checking your package immediately after receiving it.
Large quantity purchases or commercial orders may follow different return conditions. Please contact us before placing bulk orders for additional details.
This policy does not limit any consumer rights provided under applicable laws in your region.
7. Customer Support
If you have questions about returns, refunds, or need further assistance, please contact:
Our team aims to reply to customer inquiries within 24 hours on business days.
If a return issue cannot be resolved directly, customers may seek assistance through appropriate third-party mediation services or applicable legal channels.